PORTAL INTRODUCTION

The electronic medical records system used by SeaPsych has a HIPAA-compliant client portal that allows clients to schedule new appointments, reschedule or cancel existing appointments, access electronic copies of billing statements, and provide electronic signatures on release of information forms and other important documents. Please read below for more information.


NEW CLIENTS

Once an intake appointment has been scheduled, you will receive an invitation asking you to complete your portal account setup. To do so, you’ll need to enter the client’s date of birth and the email address associated with the account. Once your portal account setup is complete, a series of forms will be uploaded to the portal that you’ll need to review, complete, and/or sign prior to arriving for your intake appointment. If you encounter any issues with portal setup or intake form completion, please don’t hesitate to contact Dr. Behling for assistance.


ACCESSING THE CLIENT PORTAL

Log on to the portal at using the email address and password you've set up previously. You might need to re-enter the client's date of birth if you're using an unrecognized device. If you've forgotten your password, please send me an email asking me to reset it for you or ask me to do so at an upcoming appointment.


SCHEDULING VIA THE PORTAL

To access and reschedule or cancel an existing appointment, select "View All Appointments" and click on the appointment you'd like to change. If the scheduled appointment is more than 24 hours away, you will have the option of selecting either "Reschedule This Appointment" or "Cancel This Appointment." If the appointment is less than 24 hours away, you will receive a prompt to call me, although you can also just send an email. Please remember that sessions cancelled with less than 24 hours' notice are subject to a cancellation fee.  NOTE: Regardless of whether you choose a different time or wish to cancel the appointment entirely, you MUST complete the request by pressing "Submit Request" or your original appointment time will remain unchanged. 


To schedule a new appointment, select "Request Appointment" and click on "View Available Times." From the options available, select your preferred time and press "Submit Request." I will receive a notification from the portal and will confirm your request. If you do not receive an appointment confirmation email at least two hours prior to your requested time, please call before coming in to confirm that I've received your request. If you don't see any appointment times that work for you, please send me an email and I'll do my best to find a time that works well for both of us.


ACCESSING BILLING STATEMENTS VIA THE PORTAL

When a new billing statement (also known as a Superbill) has been uploaded to the portal, you'll receive an email stating that you have been sent a request to review a document by SeaPsych LLC. Please follow the steps below to access your document.


1. Log on to the portal using the email address and password you've set up previously. 

2. Click on "Documents" at the top of your screen and select the billing statement you'd like to review. 

3. From the review screen, you can either download a PDF by clicking on the name of the file (scroll down...it's below the preview) or print the statement by clicking on the print icon in the upper right hand corner. 


SIGNING DOCUMENTS VIA THE PORTAL

From time to time, I may ask you (or your child if they are 13 years of age or older) to sign a document (e.g., a release of information form to facilitate communication with other individuals in your or your child's life) via the portal. When I need you (or your child, if applicable) to sign one of these documents, you'll receive an email stating that you have been sent a request to review a document by SeaPsych LLC. Please follow the steps below to electronically sign the document.


1. Log on to the portal using the email address and password you've set up previously. 

2. Click on "Documents" at the top of your screen. 

3. Under "Pending document request" click on "Review and sign." 

4. After you've reviewed the document, if you don't have any questions or concerns, press the "Sign Document" button. Type the legal name of the person signing the document and either sign by drawing a signature in the box (using a mouse on a computer or using a finger or stylus on a touchscreen device) or by selecting the "Create Signature from Typed Name" tab. 

5. Click the "Apply Signature" button to submit the signed document. 


NOTE: In the State of Washington, children 13 years of age or older (as opposed to the parent for children 12 years of age or younger) must sign their release of information forms.